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Items purchased online can be returned to our Returns Team, excluding concessions, within 28 days of delivery. All returned items must be unboxed and in their original condition. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return. Items purchased on Pricelulu.co.uk can be returned to our UK returns address through the post, excluding concessions.
Your product must be complete and in "as new" condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packaging and accessories you received with it. All items returned must still be sealed. Any "Free Gifts" received with the product must also be returned.
Faulty item received:
We’re really sorry you’ve had any problem with your item. In order for us to determine whether there is a fault or not, we would need to assess the item. If your have received wrong item or item arrived with damage, please feel free to click here to get an unique RMA. Should a fault be found, a refund / exchange will be offered and postage costs will be refunded also.
Other reasons:
Buyers will be responsible for the returning logistic fee. We’d suggest you use your local postal service. Please enclose your returns information and should you be requesting an exchange, please provide details of this. We’d always advise using some form of tracked service for your own peace of mind. All returns through MUST be fully trackable so you’ll be able to keep an eye on your return coming back to us.
Faulty item received:
We’re really sorry you’ve had any problem with your item. In order for us to determine whether there is a fault or not, we would need to assess the item. If your have received wrong item or item arrived with damage, please feel free to click here to get an unique RMA. Should a fault be found, a FULL refund / exchange will be offered and postage costs will be refunded also.
Other reasons:
Buyers will be responsible for £15 ADMINISTRATION FEE.
Faulty item received:
We will sent you the United Kingdom warehouse address and we will pay for the returning logistic fee.
Wrong item received:
We will sent you the United Kingdom warehouse address and we will pay for the returning logistic fee.
Other reasons:
We will sent you the Hong Kong warehouse address and buyer will need to pay for the returning logistic fee.
Before any returns, please click here to get an unique RMA
If you are returning an item, please use your local postage service. We would always advise using some form of tracked service.
Your item must be unboxed and returned in its original condition. Price Lulu aren't liable for your item while it is in transit back to us or any returns postage incurred unless your item is faulty. All refunds and exchanges are processed within 1-3 working days of receiving the item back to our Returns Department.
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item (order). Customers will then have a further 14 days from this point to return the unboxed items back to Price Lulu. Standard delivery costs will be buyer responsibility. We do suggest you contact us prior to return to inform your intent to cancel your agreement under the Consumer Contract Regulations. Full contact information can be found in in the help section of our site(s).
We’d suggest you use your local postal service. Please enclose your returns information and should you be requesting an exchange, please provide details of this. We’d always advise using some form of tracked service for your own peace of mind. All returns through MUST be fully trackable so you’ll be able to keep an eye on your return coming back to us.
We’re really sorry you didn’t get a Returns Form with your item. You can download and complete this here.
We’re really sorry you’ve had any problem with your item. In order for us to determine whether there is a fault or not, we would need to assess the item.
We recommend using a tracked service as we are not liable for any returns lost in transit. You would be required to enclose proof of purchase and a covering letter with details on why you believe there is a fault. Please also include your name, address and a daytime contact number. Assessments can take a maximum of 15 working days but are usually much faster than this. Should a fault be found, a refund / exchange will be offered and postage costs will be refunded also. If you are an international customer, please click here to arrange your return.
